Useful information

Minimum stay of 2 nights
Parking on the street is free and generally safe. However, we do recommend due care.
Park of the castle: 200 meters - Rua João de Deus 4 (37.955282, -8.865716).
Park of the municipality: 270 meters - Rua Gago Coutinho 3A (37.956171, -8.864729).

Access to the building is via stairs and not suitable for disabled people.
Apartment with two bedrooms : floor 1 - 18 steps.
Apartment with sea view : 2nd floor - 34 steps.

For security, property, facilities and individuals, access to the Ana's Apartments building is under surveillance of an closed circuit television with capture and recording of image and sound.
To protect all users, keep the the building door closed.

Reception (Floor 0)
Staff at Ana's Apartments are present at the reception
Monday to Friday from 9 AM to 1 PM and from 3 to 9 PM
Saturdays from 9 AM to 1 PM.

Accommodation Bulletins
All short-term accommodation in Portugal are required to communicate the presence and identity of all guests to the Portuguese Immigration and Border Service (SEF).

Check-in and check-out
The check-in process requires the presentation of proof of reservation and identification of all guests.
The apartments are available from 3 PM on the day of arrival and must be vacated by 12 noon on the day of departure.
Before leaving, you should leave the apartment organized and dirty dishes inside the machine.

The apartments have all the facilities that we consider necessary for a pleasant stay.
All the utensils were rigorously inventoried. The customer is responsible for furniture, appliances and any other objects inside the apartments. Any loss, theft or misuse will be charged to the person responsible for the reservation.

Cleaning and services
The apartments are fully equipped with bed linen and bath as well as kitchenware.
The general cleaning of the apartment during the stay will only apply for bookings over 10 nights.
Cleaning hours: Midday to 3 PM.
All spaces contain waste selection and disposal units. The collection is only practiced at the end of the stay.
The optional laundry service is available upon request (charges apply).
Rates do not include meals.

Children and extra beds
All children under 2 years stay free of charge when using existing bedding.
It is not applicable the addition of extra beds or cots.

Smoking is not allowed inside the apartments and common areas.
If there is any damage due to smoking without permission or if we can not dispose of the apartments for a certain period of time due to the odor resulting from smoking, the person responsible for the reservation will be charged for the damage and the period of disablement.

Not allowed.

Internet and TV channels
All spaces have free Wi-Fi.
The apartments feature high-definition fiber optic channels. If your apartment has a box, you should tune the TV to HDMI 1 and then turn on the receiver to select the desired channel. If your apartment does not have a box, you should choose the channels using only the television command.

Air conditioning
To select the mode of operation, COOL or HEAT, you must do the following:
1. Select the "MODE" button for COOL or HEAT;
2. Select the FAN button in auto mode;
3. Select the desired temperature from the "TEMP" button;
4. Turn on the air conditioner with the "ON / OFF" button
All equipment installed in the apartment must operate with the windows closed and in the same cycle, cooling or heating.

Cancellation of reservation
For security reasons, it is strictly forbidden to invite unregistered visitors to the apartments. We reserve the right to dislodge all guests, registered and unregistered, and proceed with the cancellation of the reservation.
All users should respect the stay of other guests and neighbors of the building. We reserve the right to evict all customers causing noise or disturbance in apartments and public areas.
With the exception of prepaid reservations (non-refundable), special events or other situations specified at the time of booking, the cancellation conditions are:
Free cancellation up to 30 days before arrival.
The client must pay the total amount in case of no-show or cancel within less than 30 days of arrival.

Additional information about staying at Ana's Apartments, are available in the information book of each apartment.

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